Installation

Getting FastADSL is easy. The entire installation process is taken care of by Telecom. The existing copper wire cabling to your site is used, so there is no additional cabling work required. Telecom will install an extra jack point for the ADSL modem and some internal wiring

Once you have applied for FastADSL service from your ISP, the order is passed through to Telecom to provision the JetStream connection that powers FastADSL. You will be contacted by Telecom to arrange for an accredited Telecom installer to call.

The installer will confirm that your site and equipment is compatible and if everything else checks out, they will install JetStream and ensure it is in full working order before leaving.

• Made sure that the Telecom account holder or their representative is on site when the installer visits, and they have access (passwords) to the computer system.
• Backed up all the files on your computer.
• Ensured that your computer's warranty will not be affected by the installation of JetStream by an accredited Telecom installer.
• Checked that you have a valid account with an ISP who supports FastADSL
• Read Telecom's Terms and Conditions terms and conditions available here in preparation for signing before installation.

Telecom will confirm the availability of JetStream and therefore FastADSL during your site visit.

Please note that FastADSL technology is no more secure than any dedicated line access technology, and you should ensure that you have measures in place to protect the data stored on your PC or network.

For more detail about how JetStream is wired into your home or business premises, click on "Installation" on the side-bar.

Click here to read the special terms for JetStream service, which set out your and Telecom's rights and obligations relating specifically to the JetStream service.
Telecom's standard Terms and Conditions for Business Customers or Standard Terms for Residential Customers also apply.